When I hold my dog’s collar up to the wall-mounted transmitter it works, but not in the yard.

Conditions:

  • The wall transmitter is not beeping
  • The collar works in the garage when held close to the Wall-Mounted transmitter
  • The collar is not working in the yard
  • You are certain it was working before your handyman (AKA significant other) reconfigured the wiring that is attached to the Lightning protector.

Given all of the above assumptions, the possibilities are:

Collar Issues:

  • With a rechargeable battery collar, 
    • You verified the battery in your collar is either freshly re-charged
  • With a replaceable battery collar, 
    • You recently replaced the battery 
    • The new battery has the “+” side facing outward. (Remember: “Be positive you are seeing the positive”.)
    • You certified the battery contact spring is properly centered and fully visible at the bottom of the battery compartment.
    • You just unwrapped the protective plastic from the brand new battery (this verifies it is not an old battery that has been rolling around in the pencil drawer for the last two years)
  • You are testing the collar in the yard at the dog’s neck level and it never beeped (not even one time for a second)

Lighting protector issues

  • Perhaps the wires are incorrectly attached to the lightning protector. 
  • When the wires are incorrectly connected to the lightning protector, the wire break alarm will not activate if there is a cut in the line. We often see customers wall-mounted transmitters with misconfigured wiring. When this happens, the collar will not work in the yard. Sometimes the wires are misconfigured intentionally in an erroneous attempt to stop the wire break alert. This will stop the beeping but does not fix the cut and the collar will not work in the yard. 
  • Perhaps the device is damaged from a lightning strike.

Wiring Issues:

  • Perhaps the wires in the garage are damaged from a lightning strike
  • Perhaps there is a staple going thru the double line in the garage, effectively shorting the signal back to the transmitter before it can get to the yard.
  • Perhaps a worker “fixed” a wire cut in the yard by shorting the wires back to the transmitter before the signal could get to the outer loop.  This can happen anywhere in the double line, from the transmitter, or at the conduit junction box on the outside wall, all the way down to the point where the double lines diverge to create the outer loop.

Just about any of the above Lightning protector or wire scenarios will cause about 99% of our customers to require a service call to diagnose. Double line diagnostics are time-consuming and expensive.

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