Testing a Lightning Protector to see if it is Working after a Nearby Lightning Strike
Sometimes a wall-mounted transmitter looks like it operating normally, but you may find that the collars are not activating at the line. This could be a symptom of a nearby lightning strike. Normally, when energy from a lightning strike attaches to a fence, the Lightning Protector (AKA Isolated Loop Protector or LP) sends the power back to ground without affecting the transmitter or the LP. However, lightning is a strange phenomena. Our LP’s are designed to re-ground the energy of the lightning and shunt it from entering the wall-mounted transmitter and possibly affecting your other plugged in electronic devices on that circuit. Sometimes in that process, the LP will be damaged without any outward signs.
To test if your LP is working properly, follow these steps.
1) Release one of the wires from the LOOP side (one of the first two buttons on the bottom LEFT, sometimes it is the Red button #1 or #2) of the LP.
(Note: RELEASE means push the retention button and gently tug the wire out of the slot).
Does this make the transmitter on the wall begin to beep?
If YES… The LP is probably ok. Please follow this link to troubleshoot your system in a different way. https://petdefence.com/dog-fence-help-troubleshooting/
Scroll down the page until you find this heading: Wall-mounted Transmitter Troubleshooting
Your problem may be a bad transmitter and you should call us, or you may find something else. The final test is for you to touch both points of the collar when you are testing it by the fence outside. You may not hear it working because of background noise. Follow the link.
If NO, the Lightning protector is probably the problem. Go to step 2.
2) Leaving the one or both wires from the LOOP side loose, Remove one or both of the wires from the TRANSMITTER SIDE (one of the first two buttons on the bottom RIGHT, sometimes it is the BLACK button #1 or #2)
Does this make the transmitter on the wall begin to beep?
If YES… go to step 4.
If NO, go to step 3.
3) Your transmitter is not working properly and must be replaced. Call us.
Step 4) – Your LP is damaged from a lightning strike. It provided the service it was supposed to provide and must be replaced in order to continue protecting your wall-mounted transmitter. Call us to have us check the rest of your fence and to replace the LP.